If you got questions we have the answers !
What does Keylog do?
Keylog (Logitout Dashboard) is a 24/7 cloud-based system to monitor, record and track all Property Keys, Assets, Vehicles and Postage.
What is the advantage of using Barcodes?
Do we really need a new digital Key system, what’s wrong with our handwritten key book?
If you have ever misplaced keys and had to pay for them to be replaced or your handwritten key book at front desk is too hard to look back through then you need a digital Key system. With a handwritten book there is no accountability with your Tradespeople or even Staff, the Key number may have been written up but who’s monitoring that it came back to your office and how was that recorded. It is very difficult to go back through pages to find overdue keys.
Is Keylog subscription based?
What are the minimum costs of the Keylog Software System?
The Keylog (Logitout dashboard) Basic Plan is very economical from $45 per month (+ gst AUS) on direct debit.
Is Keylog software based on the amount of Management and Sales Properties we have?
No matter how large your agency is the Keylog system is a fixed subscription price, you choose your plan according to your needs.
Do I have to pay by User?
Your subscription plan of choice includes all users for that plan.
Do I have to use SMS with the Keylog?
Do I have to use a scanner with Keylog?
Can I use my existing scanner that we use for Accounts?
Do you recommend Scanners?
Can we get advice on the best type of scanner to use in our office?
Can I have Customised Key Tags?
What does a barcode do?
Does Keylog have auto addressing to make it easy to add an address?
I like to split my Master set of keys apart, can I do that?
Can I attach Photos of my Keys to the Property?
Sure can, simply create a folder on your Server and start taking photos of your keys and they you can browse them into the dashboard against the Keys for your properties or assets.
How does my Key information get into Keylog?
We simply import CSV’s of specific information downloaded from your Trust system into your dashboard, all your properties, key numbers, trade companies and staff so they system are ready to use from day one.
If I place an order with you, how long does it take to get up and running in our Business?
It’s pretty quick, within 7 days depending on artwork for Tags etc. Data can be loaded within 24-48 hours.
Where do my Key Tags come from?
Are Tags re-usable?
How durable are the Key Tags?
The Key tags are laminated both sides and are very durable and re-usable. They are made of PVC but cannot withstand salt or chlorine water and do not leave for long periods in the sun as this will cause them to become brittle and snap.
What if I need Support or have a question while using Keylog software?
On the main screen of the Logitout dashboard there is a Support channel with some helpful guides but if you cannot find your answer then you can log a ticket and our Team will respond to you almost immediately.
Can I run Vehicles through Keylog?
Can I run a Postage Book in Keylog?
Is my data backed up?
Yes Keylog backs up all client databases every 24 hours on our hosted server with AWS.
What if the Internet goes down in my office?
You can try hot-spotting off another network or contact us at email@example.com for help.
Does Keylog ever go down?
Un-foreseen circumstances can occur with cloud based servers; fortunately being off-line is very rare and where possible we notify all clients immediately.
What if I need to look up a Key number urgently and the system is down or the Internet is down?
During our training process we recommend you download your Key Book from Reports every month and save to your Server or at least keep a hard copy in a safe place at work for easy access. You can contact us at firstname.lastname@example.org or call (+61) 1300 295 750
Is my data secure?
Plastic Key Tags/Cards:
Tags/Cards have a 6mths warranty on Image quality, Lamination, and Barcode usage, we will replace faulty tags within 7-14 days after the fault has been determined and agreed.
We do not cover general-use damage, water damage, scratches, snapping from damage to tags.
Further replacement Tags are at the current website list price plus current postage/courier costs
Information supplied is subject to change without notice and does not represent a commitment on the part of Keylog.
Keylog software is administered under a licence agreement and may only be used in accordance with the licence agreement.
No part of the manual may be reproduced or copied in any form by any means except under the permission of Keylog.
All care and accuracy has been taken, Keylog makes no claims as to error free operation or any inaccuracies in the documentation and reserves the right to alter, delete or update any specification stated or implied.
Keylog and associates involved in the creation of Keylog shall not have any liability with respect to the liability, loss or damage caused or alleged to be caused directly or indirectly by this software and application, interruption of service, loss of business or anticipated profits or other damages resulting from the use or operation of the software.
We do not sell or distribute client data, information or details to third parties.
Keylog Pty Ltd – 2021 All rights reserved
Find out how Keylog can help your business
Book a free personalised demo with our product specialist and see what Keylog can do for your business.