FAQ’S

If you got questions we have the answers !

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What does Keylog do?

Keylog (Logitout Dashboard) is a 24/7 cloud-based system to monitor, record and track all Property Keys, Assets, Vehicles and Postage.

What is the advantage of using Barcodes?
Aligning your key numbers with matching barcodes ensures that when you are scanning keys the scanner won’t make a mistake with the number as opposed to typing the number. Having barcodes on your Key Tags also shows the borrower that your agency is serious about recording key transactions.
Do we really need a new digital Key system, what’s wrong with our handwritten key book?

If you have ever misplaced keys and had to pay for them to be replaced or your handwritten key book at front desk is too hard to look back through then you need a digital Key system. With a handwritten book there is no accountability with your Tradespeople or even Staff, the Key number may have been written up but who’s monitoring that it came back to your office and how was that recorded. It is very difficult to go back through pages to find overdue keys.

Is Keylog subscription based?
Yes. You have the choice of monthly (paid via DD) or annual subscription and is the price guaranteed, with no price rises once you are onboard unless you decide to change your plan style.
What are the minimum costs of the Keylog Software System?

The Keylog (Logitout dashboard) Basic Plan is very economical from $45 per month (+ gst AUS) on direct debit.

Is Keylog software based on the amount of Management and Sales Properties we have?

No matter how large your agency is the Keylog system is a fixed subscription price, you choose your plan according to your needs.

Do I have to pay by User?

Your subscription plan of choice includes all users for that plan.

Do I have to use SMS with the Keylog?
SMS is totally optional, Keylog runs perfectly without it but we do recommend it to keep tradespeople in check. SMS is supplied to us via an external party, we then pass on those costs to you via our subscription packages of choice.
Do I have to use a scanner with Keylog?
You can type your key numbers in directly to log keys in and out if you don’t have a scanner.
Can I use my existing scanner that we use for Accounts?
Yes you can – any scanner will work with our system as long as has the ability to read code style 39 or 39ASCII
Do you recommend Scanners?
Yes. We have scanners to choose from and are usb dedicated and they all come with 12 months warranty.
Can we get advice on the best type of scanner to use in our office?
Yes. We always advise the best solution to fit how you’re going to use Keylog in your office.
Can I have Customised Key Tags?
Yes, we are happy to help you design your customized and personalised key tags with your logo.
What does a barcode do?
A barcode is a symbol that has your chosen reference inside it, whether that be a number or letter combination to reference back into a digital system.
Does Keylog have auto addressing to make it easy to add an address?
Yes, we have Google Maps addressing.
I like to split my Master set of keys apart, can I do that?
Sure can, our system will apply extra numbers to the matching property instantly.
Can I attach Photos of my Keys to the Property?

Sure can, simply create a folder on your Server and start taking photos of your keys and they you can browse them into the dashboard against the Keys for your properties or assets.

How does my Key information get into Keylog?

We simply import CSV’s of specific information downloaded from your Trust system into your dashboard, all your properties, key numbers, trade companies and staff so they system are ready to use from day one.

If I place an order with you, how long does it take to get up and running in our Business?

It’s pretty quick, within 7 days depending on artwork for Tags etc. Data can be loaded within 24-48 hours.

Where do my Key Tags come from?
Keylog prints Key Tags and sample Tags in house so re-ordering is quick and simple.
Are Tags re-usable?
They sure are, when a Tag is deactivated it’s ready to be assigned to a new property.
How durable are the Key Tags?

The Key tags are laminated both sides and are very durable and re-usable. They are made of PVC but cannot withstand salt or chlorine water and do not leave for long periods in the sun as this will cause them to become brittle and snap.

What if I need Support or have a question while using Keylog software?

On the main screen of the Logitout dashboard there is a Support channel with some helpful guides but if you cannot find your answer then you can log a ticket and our Team will respond to you almost immediately.

Can I run Vehicles through Keylog?
Yes, Keylog has an Assets and Vehicle register so you can track items on a daily basis.
Can I run a Postage Book in Keylog?
Yes, Keylog has a Postage Module so you can record any incoming or outgoing postage, you can even scan in tracking barcodes that Keylog will hyperlink which makes it quick to track to see if a letter or package has been delivered.
Is my data backed up?

Yes Keylog backs up all client databases every 24 hours on our hosted server with AWS.

What if the Internet goes down in my office?

You can try hot-spotting off another network or contact us at support@logitout.com for help.

Does Keylog ever go down?

Un-foreseen circumstances can occur with cloud based servers; fortunately being off-line is very rare and where possible we notify all clients immediately.

What if I need to look up a Key number urgently and the system is down or the Internet is down?

During our training process we recommend you download your Key Book from Reports every month and save to your Server or at least keep a hard copy in a safe place at work for easy access. You can contact us at support@logitout.com or call (+61) 1300 295 750

Is my data secure?
All data is hosted on our cloud server via Amazon Web Services using their industry leading technologies and standards. Client data is backed up every 24hrs plus we implement regular internal security audits to ensure our platform is secured. We do not share your data or information with any third parties and apply standard privacy and data security industry practices. For more information on Amazon Web Services please visit https://aws.amazon.com/compliance/
Product Warranties:
For existing customers please refer to your Service Agreement.
Plastic Key Tags/Cards:
Plastic Tags/Cards are non-refundable once ordered as they are per individual custom order basis as per the individual order form.
Tags/Cards have a 6mths warranty on Image quality, Lamination, and Barcode usage, we will replace faulty tags within 7-14 days after the fault has been determined and agreed.
We do not cover general-use damage, water damage, scratches, snapping from damage to tags.
Further replacement Tags are at the current website list price plus current postage/courier costs
Software:
Please refer to your Service Agreement.
Disclaimer

Information supplied is subject to change without notice and does not represent a commitment on the part of Keylog.
Keylog software is administered under a licence agreement and may only be used in accordance with the licence agreement.
No part of the manual may be reproduced or copied in any form by any means except under the permission of Keylog.
All care and accuracy has been taken, Keylog makes no claims as to error free operation or any inaccuracies in the documentation and reserves the right to alter, delete or update any specification stated or implied.

Keylog and associates involved in the creation of Keylog shall not have any liability with respect to the liability, loss or damage caused or alleged to be caused directly or indirectly by this software and application, interruption of service, loss of business or anticipated profits or other damages resulting from the use or operation of the software.

We do not sell or distribute client data, information or details to third parties.

Keylog Pty Ltd – 2021 All rights reserved

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